Region 3 Behavioral Health Services (Region 3) is committed to consumers, employees, contractual providers, and the community to ensure business is conducted with integrity, in compliance with the requirements of applicable laws and sound business practices, and with the highest standards of excellence.
The Compliance Plan (“The Plan”) of Region 3 is designed to prevent, detect, and correct any instances of noncompliance with applicable federal and state law and program requirements set out in federal and state programs. Every employee at Region 3 has important responsibilities identified in The Plan, including a duty to report any compliance concerns as explained in The Plan.
The Plan is also designed to be consistent with the Federal Department of Health and Human Services Office of Inspector General Compliance Program Guidelines. As regulatory guidance and applicable laws change, The Plan will be modified as necessary to incorporate these changes. The Plan is to be reviewed on an annual basis by the Compliance Committee. The outcome of said review will be forwarded to the Regional Administrator for approval. Amendments will be submitted to the Region 3 Governing Board by the Compliance Officer and the Regional Administrator for approval.
Stakeholders are encouraged to report, with an option to be anonymous, concerns regarding violations of compliance to the Region 3 Compliance Officer via telephone, email, or by postal service mail:
Region 3 Behavioral Health Services maintains a Complaints, Grievances and Appeals Policy and Process to address formal complaints of discriminatory conduct, harassment, coercion, reprisal, unfair, and discriminatory, illegal actions or when Region 3 has made a decision that an individual or organization wishes to appeal. It is the intent of Region 3 Behavioral Health Services to arrive at a solution to any stated formal grievance.
A formal grievance may be filed by any individual (consumer, employee, volunteer or provider) or entity. A formal grievance may be filed against Region 3, a Region 3 employee, or volunteer, a contract agency of Region 3, or an employee(s) of a contract agency of Region 3.
Filing a formal grievance shall not result in retaliation or barriers to services. If you would like to file a formal grievance, you may do so by:
Region 3 Behavioral Health Services is a nationally accredited organization built upon the core values of a Recovery Oriented System of Care that calls for services to be trauma-informed, culturally responsive, community-based, co-occurring disorders capable, and incorporates person and family-centered and self-directed approaches to care that build upon the strengths and resilience of individuals and families. Our mission is to foster recovery and resiliency for individuals and their families who experience a behavioral health challenge.