Cultural Competency Plan FY18

It is the desire of Region 3 Behavioral Health Services to create a climate of inclusion and acceptance for ALL people living in the twenty-two counties of Region 3.  Cultural competence is the ability to effectively relate to and communicate with people within and outside an organization from diverse ethnic, racial, cultural, economic, social, and linguistic backgrounds.   When used by Region 3 Behavioral Health Services, the “word culture…implies the integrated pattern of human behavior that includes thoughts, communications, actions, customs, beliefs, values, and institutions of a racial, ethnic, religious, or social group. The word competence is used because it implies having the capacity to function in a particular way: the capacity to function within the context of culturally-integrated patterns of human behavior as defined by the group” (Toward a Culturally Competent System of Care, Volume 1, March 1998).

Becoming culturally competent is a dynamic process between leadership, employees, consumer, and stakeholders that requires cultural knowledge and skill development at all service levels, including strategic planning, policymaking, administration, continuous quality improvement, and practices.  Region 3 has the commitment to assist employees in developing awareness to cultures and their differences, to foster a positive attitude toward diversity, to provide training for employees to gain knowledge of cultural issues, and to support employees in acquiring the skills to interact with the public and consumers in an inclusive manner. 

Region 3 utilizes a Cultural Competency Plan and a CLAS Standards Matrix (Culturally and Linguistically Appropriate Services) to ensure that all activities and services are accessible and culturally competent.  Annually, information is collected on the action steps of the plan and matrix and the results of the actions steps are reported to Leadership Team and Region 3 employees.  The CQI Department reviews the results and takes the lead on implementing activities to reach the goals within the plan and matrix.  The plan and matrix are reviewed and revised annually and approved by Leadership Team.  Additionally, the Network Specialist disseminates the Cultural Sensitivity Survey bi-annually to contracted providers.

Region 3 Behavioral Health Services provides services and supports using Wraparound.  Wraparound is family centered, community-oriented, strength-based, individualized planning processes that helps people obtain their unmet needs.  As facilitators of Wraparound, Region 3 employees are expected to understand and embrace the cultures of all persons served.   In addition, Region 3 has adopted “core competencies” that are a combination of observable and measurable skills, knowledge, abilities, and personal attributes that contribute to enhance employee performance and agency success. Core competencies include communication; team focus; individual and community satisfaction; occupational knowledge; adaptability; inclusiveness; leadership; accountability; and strength-based prevention.  Region 3 Behavioral Health Services strives to be a leader in the area of cultural competence.  Below is a list of things that Region 3 Behavioral Health Services already does in its efforts to promote culturally competent practices:

Materials translation, bilingual employee, techical assistance with consultants who are experts in the area of cultural competence, traingings, employment advertising, annual report, wraparound fidelity survey, satisfaction survey, sharing information about cultural events and holidays at staff meetings, policy manual review, an annual cultural Competency staff development, interpretation via telemedicine, and Culturally and Linguistically Appropriate Services (CLAS) compliance.

It is the intention of Region 3 Behavioral Health Services that the Cultural Competency Plan and CLAS Standards Matrix will prepare the Region 3 employees to effectively serve the ever-changing demographics of the twenty-two counties within the Region 3 service area


Cultural Competency Plan FY18 (Word)

Cultural Competency MATRIX FY18 (Word)




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